Documented for management and handover.
An up-to-date handbook explains how your environment works, its dependencies and how to hand it over.
Progress,with care.
Sometimes progress calls for software.Sometimes it calls for a better way of working.
Improve.
Build.
Own.
We don’t digitise inefficiency.
First, we examine the current situation and what you want to achieve.Then we work out what is needed.
How does it work today?
We examine processes, information flows, exceptions and bottlenecks.
What would the ideal situation look like?
Using the analysis and your goals, we define what would work best for you.
Which solution makes that possible?
We choose only what is needed to reach the ideal situation.
The people
behind the work.
Connects process design with the technical solution behind it.
Hendrico Valentijn
Business & process analysis · Solution architect
Keeps questions, agreements and follow-up moving behind the scenes.
Tessa Borst
Project follow-up · Backoffice
Builds backends and data structures that systems can rely on.
Miodrag Radovanovici
Backend development · Data modelling
Quickly understands customer questions and keeps communication personal.
Stephany Munster
Customer contact · Frontoffice
Makes complex features clear and easy to use every day.
Alex de Wilde
UI/UX · Frontend development
Builds and connects software that needs to keep working in daily operations.
Bram Seepma
Software development · Integrations
Experience from
our own operations.
We run De Helpende Student (DHS), a nationwide service organisation with dozens of employees working throughout the Netherlands. We built its digital operations ourselves and continue to develop them.
De Helpende Student
Who can help this customer, and when?
Who is needed where, and what fits the schedule?
Who is available, and who can do the work?
What is available, and at which location?
What has been completed, invoiced and paid?
What is working well, and where is attention needed?
What still needs to happen after this visit?
Ownership from the start.
Working together remains a deliberate choice.
One is none, two is one.
Customer service is a deliberate investment.
That is why we employ people whose sole focus is customer service and keeping track of projects.