An order can still change when the goods are already on the road. The warehouse, driver and office need to know what was agreed and see what was actually delivered afterwards.
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Delivery 32Warehouse
12 ordered
4 stay behind
8 loaded
The warehouse marks the order ready. Eight of twelve items are loaded; four are still in the warehouse. The customer expects the full delivery.
Discuss this issueDelivery 32On the road
The customer requests another delivery time. The office updates the same order, but the driver still has the old instruction.
Discuss this issueDelivery 32Delivery
Damage is reported during this delivery. Another trip, customer contact and a correction remain pending until someone owns the follow-up.
Discuss this issueDelivery 32Office
What was actually delivered?
The answer is still scatteredThe customer asks about this delivery. Confirmation and the latest status are elsewhere, so customer service and administration must reconstruct the same answer.
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