The work happens at the customer’s site, but starts and ends in the office. What the technician needs and records must stay linked to the same customer and installation.
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Request 24Scheduling
The schedule is already full.
New requestA request arrives when the maintenance schedule is full. Availability alone isn’t enough: expertise, location and parts also determine who can attend.
Discuss this issueRequest 24Previous visit
Diagnosis and parts used.
Still on a separate work sheetFor this visit, the technician needs the previous diagnosis. It is still on a separate work sheet, outside the file for the same installation.
Discuss this issueRequest 24On site
The part has been replaced. Hours, materials and findings from this visit still need to reach the office before administration can continue.
Discuss this issueRequest 24Follow-up
Work report recorded.
Part still in transit.
Can the visit go ahead?A second visit is scheduled, but the required part is still in transit. The new appointment lacks the conditions attached to the original request.
Discuss this issueWe start with your organisation and look at what’s needed.
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